About Letterbox Livefoods
LetterBox Livefoods is brought to you by staff who have over 15 years experience in the Reptile and Livefoods Industry specialising in shipping fresh insects to your door. We have teamed with a leading UK Breeder of Live insects with over 30 years experience, to offer a unique service of livefood delivery that has been designed to fit through your letter box meaning there is no need to be in to accept deliveries. We handle and process your orders to have them shipped straight from the farm to your doorstep.
Its as simple as this..
1 - You go on our website and make your purchase, this is paid for online securely and pops up on a screen at our end of the system.
2 - Our system uses fairy dust and other special wizardry that takes your order and automatically pings it over to the farm that breeds the live insects, this is completely automated so please ensure you enter your details correctly as we don't have much time to correct any mistakes you may make.
3 - Your order pops up at a packing station at the farm and your insects are packed, boxed and posted.
4 - The postman then delivers them to your door, pushing our special boxes through your letter box.
Turnaround time for this service, if you order before midday (12:00) then your order will be packed and posted on the same day. (PS Weekends dont count... they are posted Monday)
The parcels are sent First Class Post, the delivery aim is Next Day - However this is not guaranteed and can take up to 4 four working days, but the majority (95%) do arrive the Next working day.
In the unlikely event there should ever be a problem with your order all you need to do is reach out by replying to any of the emails you have received from us and I will personally respond within 24 hours during the week (and sometimes weekend).