Delivery & Returns
We do not post on Fridays or Weekends, but if you order before midday any when else we will get the order in the post to you the same day via Royal Mail first class post.
Thanks to the revolutionary new livefood tubs we use we are able to get your order posted to you in a mail pack that will fit through most standard letterboxes. Our parcels measure just L335mm W240mm H25mm. This means no more waiting around or having to collect from the post office after getting a dreaded "red card" from the postie.
The tubs are better for the insects as they have less space to rattle around in meaning they arrive in the best condition possible, less dead space in the box also means better insulation for the insects during colder weather.
All of our live foods are packed fresh on the day that you order, first placed into the fully recyclable plastic tubs with cardboard to keep them secure and then in the sturdy cardboard outer letter box pack.
We can fit up to four selections of livefoods in each pack.
95% of orders will experience next day delivery , but your order may take up to four working days to arrive.
Livefoods are classed as a Perishable item and are therefore non-returnable.